FRECUENT ASK QUESTIONS
In the case of a cancellation, deposits made as part of a booking are non-refundable and not transferable to another departure.
In the case of a cancellation due to medical reasons, we require a medical certificate. With this, we will provide a credit note of a value of 50% of the booking for the guest. This credit note is valid for another departure for one year from the cancellation date. This credit note will not be issued for departures during Peak Season.
In the case of cancellation due to death, we require a certificate. With this, we will provide a credit note of a value of 50% of the booking for a future departure by a friend or family member. This credit note is valid for another departure for one year from the cancellation date. This credit note will not be issued for departures during Peak Season.
In case of non-payment of the balance by the due date, allEexpeditions will treat the booking as cancelled by the Client.
A no show Passenger “no show” or trip interruption before it ends (Early departure) will come in 100% of the fees (no refund). 100% cancellation will be charged.
All cancellations must be in writing and with confirmation of it by all passengers. Unless otherwise indicated, Allexpeditions requires full payment one month prior to trip departure. Our cancellation polices are:
On confirmation of a reservation, a minimum of 25% of your tour cost is required.
100% of the cost of the trip needs to be deposited 30 days prior your arrival. In the case of Galapagos, at least 3 months ahead.
Notification at least 60 days prior to the start of the intended arrival, will reimburse 50% of the deposit
Notification between 45 to 59 days prior to arrival date, we will reimburse 25% of the total deposit. In some cases, no refunds will be made if a 25% of non refundable deposit was made. Each destination has different deposit regulations.
Notification between 30 to 44 days, no refunds. Full payment (100% ) of the total reservation will be charged.
- This cancellation fees are not applicable for a Galapagos Islands Trip.
- Cancellation Terms and Conditions may vary depending on your travel arrival dates.
Penalty for changes; Travel dates, itineraries, Hotels, Transfers, activities and health problems: Penalties vary according to each destination and tour operation. Please mention this possibility at the time of your reservation.
Will I receive a printed receipt after I pay for my tour and make the final payment?
Yes, You will receive an Invoice immediately after your Credit Card is charged. If you make a Bank deposit, the Sales Representative will send you an Invoice either by email or after final payment, you are able to receive a printed receipt via post mail. If you make a wire transfer, as soon we receive notification of your final payment, the Sales representative in charge will send you the document. After a final payment is made, we will send you your Confirmed Vouchers and this is all you will need to present to Our Travel Colleagues in your destination. Reservations are confirmed upon receipt of full payment.
All our Destinations offer Private Door-to- Door airport/Hotel transfer service that takes you from your front door to your departure airport. We will arrange a pick-up time from your home that suits you, and your chauffeur will contact you to confirm the day before your departure, so you can be confident everything is running according to schedule. Your chauffeur will meet you at your front door and assist with your bags before transporting you to the airport with ample time for check-in. This relaxing and stylish beginning to your tour will set the tone for the exciting days to come.
TOUR ESCORT Galapagos Private Retreat and Other Destinations
Allexpeditions offer Private Escort/Tour Director in all Specialized Travel Destinations. Private Escorts/Tour Directors are there to introduce you to the local culture and history of your destination. They also organize daily activities and handle all tour logistics along the way. They will handle are your preferences, amenities, and will assist you 100% of the time during your trip.
Should you tip the tour director, bus driver and local guides?
Yes. While tipping is always at the discretion of the customer, we recommend you tip your tour director $4-6 per person per day of tour and your bus driver $2-3 per person per day of tour. You may tip the local guides at your own discretion. All will accept local currency or U.S. dollars.
What kind of hotels Allexpeditions use?
Allexpeditions carefully select High End Deluxe, Boutique, Spa Style Hotels in most of our destinations to ensure the best possible experience for you based on customer service, fine details, location, comfort, local flavor and of course cleanliness..
How to make a reservation?
Each one of our destinations have a Travel Request Form that will help you decide one or more Trips and your will be able to send this right away and one of our well Trained Sales Representatives specialized in the destination of your choice, will get back to you in less than 24 hours. Also You can contact us trough Skype: allexpeditions or send us an email directly from our cellular to firstname.lastname@example.org.
Can you buy airline tickets through Allexpeditions?
Yes, Allexpeditions can help you with your airline tickets, all our trips are designed on regularly scheduled flights with major airlines.
Can you reserve your own domestic flights directly with the airlines?
Yes, of course but If you choose to make your own reservations, be aware that we are not responsible for missed connections or delayed arrival on your tour.
Can you purchase your tour without airfare?
Yes!. Be aware that we are not responsible for missed connections or delayed arrival on your tour.
What should you do if your flight is delayed or cancelled?
If your flight is delayed or cancelled, you will first need to work with the airlines to get on the next available flight. Once the airlines have confirmed you on a new flight, you can call Allexpeditions, send an email to your Allexpeditions Sales representative with the updated flight information so can notify our destination Tour Operator.
Does Allexpeditions offer travel insurance protection?
Yes. We recommend that all travelers purchase a travel insurance protection plan to cover them while traveling. Please contact us for more information. Click in the image below, Buy Directly from Our Site. Allexpeditions and Travelguard are here to help you get the best of Travel Insurance with Trip Cancellation and Other Benefits that will help you travel secure and relaxed.
How can I contact Allexpeditions during weekends, outside of office hours, or in case of an emergency?
Allexpeditions will have 24 Hour assistance so if you need to contact us just send and email with your contact information to email@example.com and you will receive immediate response.
Can I fly solo? Does Allexpeditions accommodate Solo Travelers?
Yes!, f you would like to stay in a single hotel room, there is an additional supplement, just let us know your preferences and we will arrange the trip the way you want it.
You have special meal, beverage requirements; can Allexpeditions accommodate you?
Yes. Please notify us of any dietary restrictions, preferred drinks, meals, menus at the time of booking.
Do I need a passport to go to Mexico?
Yes! As of January 2007, all United States citizens are required to have a valid passport for travel outside of the United States and for most destinations it must be valid for 6 months beyond the return date from your tour.
What vaccinations are required?
You should consult your doctor regarding recommended vaccinations for travel to the destinations on your tour. You can also visit the travel section of the Centers for Disease Control website for the most up-to-date information.
Please read some important information posted in each one of our destination pages.